The Customer Service Representative I (CSR I) plays a key role in delivering on the customer service expectations for our clients, prospects and vendors. In conjunction with the rest of the centre team, the CSR ensures the customer experience is exceptional throughout the entire business centre. The CSR becomes a critical player in delivering the “wow” service. “Wow” serves as the cornerstone of Regus’ philosophy of consistently delivering a superior customer experience. Ultimately, the actions and service provided by the CSR, are the catalyst for providing customers with a reason to come to Regus and the reasons to stay with Regus.

Reports to: Centre Manager/Operations Manager

Key Responsibilities:

  • Act as the first point of contact for all clients and visitors providing a professional and friendly service as well as delivering an  exceptional first impression.
  • Serve as the primary resource for ensuring that the centre is clean and organized throughout the day by ensuring the business lounge/cafe, day offices, meeting rooms and other common areas are spotless and prepared for our next guests at all times as per Planogram standards.
  • Serve as a primary resource in assisting clients within the centre; whether stocking paper in the copier/machines, preparing their new office for move-in, moving furniture to accommodate their office needs, providing a beverage or assisting with copies/administrative tasks.
  • Serve as a resource for clients seeking information, assistance or recommendations; a thorough understanding of all key services, products and amenities are critical in the ability to deliver service in an exceptional and timely manner.
  • Responsible for setting up offices for new clients, moving out offices furniture after departing clients, etc.
  • Demonstrate professionalism for customer service by proactively seeking our clients and guests satisfaction, always going above and beyond
  • The CSR I becomes an extension of our clients by delivering their mail, answering their phones, sending their packages, ordering their office supplies, preparing their meeting rooms, booking their meeting rooms, and ensuring that they are able to concentrate on their work, while we manage their office needs.
  • Provide the image and service representative of a 5-star business centre through smiling, professionally greeting clients, communicating clearly and effectively, taking pride in the centre appearance and enjoying a professional business environment. Responsible for errands on behalf of the centre such as going to the post office,bank, etc.
  • Demonstrate Teamwork & Collaboration across the company
  • Manage thoroughly Customer complaint handling, or issues. Escalate when appropriate.

Key Position Requirements:

  • Previous work experience in a customer service/housekeeping industry
  • Organizational skills, including the ability to prioritize and multi-task
  • Ability to communicate effectively and professionally in both, local language and English
  • Strong Customer Service skills, including the ability to remain flexible and calm in high pressure or continually changing situations
  • Ability to operate basic office equipment
  • Business dressing code

Candidates must send cv's in English language
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